Refund and Returns Policy

Thank you for shopping at Looji. We aim to provide high-quality products and a smooth shopping experience. If you are not entirely satisfied with your purchase, we’re here to help with returns and refunds.

1. Eligibility for Returns

You can return a product under the following conditions:

• The item must be unused, in its original packaging, and in the same condition as received.
• The return request must be raised within 5 days of delivery.
• Items that are damaged, defective, or different from the description are eligible for return or replacement.

Non-Returnable Items:

• Products that are used, damaged due to misuse, or altered after delivery.
• Perishable goods or items marked as “Non-Returnable” on the product page.
• Products without original packaging, invoice, or accessories.

2. How to Initiate a Return

• Contact us at contact@looji.in or provide information on WhatsApp [ 9653630819 ] within 5 days of receiving your order.
• Provide your order number, reason for return, and supporting images (in case of damage or defect).
• Our team will review your request and confirm if the item is eligible for return.

3. Pickup and Return Process

• If your return request is approved, we will arrange for pickup of the item (wherever serviceable).
• In some cases, you may be asked to self-ship the product to our return address:
  [ Shop no. 1 & 2, Upper Kharodi, Malad West, Mumbai – 400095, Maharashtra, India ]
• Please pack the item securely in its original packaging.

4. Refund Policy

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Refund Method: Refunds will be credited to your original payment method (or as store credit) within 1 – 2 business days of approval.
• Shipping Charges: Shipping charges are non-refundable unless the return is due to our error (wrong or defective item).

5. Order Cancellations

• You can cancel your order before it is shipped by contacting us at contact@looji.in.
• Once shipped, cancellations are not possible. You may opt for a return after delivery (as per policy).

6. Exchange Policy

• Exchanges are subject to stock availability. If the requested product is unavailable, a refund will be issued instead.

7. Contact Us

For any questions about our Refund and Returns Policy, reach out to us at:
📧 Email: contact@looji.in
📞 WhatsApp: +919653630819 [ only WhatsApp chat, due to unavailability to attend all calls ]
📍 Address: Shop no. 1 & 2, Upper Kharodi, Malad West, Mumbai – 400095, Maharashtra, India

✅ This policy complies with Indian consumer protection norms and is suitable for an e-commerce store selling physical products.