At LOOJI, we are committed to delivering quality products and a reliable shopping experience. If you receive a defective, damaged, missing, or incorrect item, you may be eligible for a replacement as per our replacement policy and product eligibility.
To qualify for a replacement, the product must be reported within the replacement window mentioned on the product page or order details. The item should be unused, in its original condition, and returned with all accessories, packaging, and invoice. Certain products, such as perishable or hygiene-related items, may not be eligible for replacement.
To request a replacement, log in to your LOOJI account and go to My Orders. Select the affected order and choose the Replace option. Guest users can submit a replacement request using the order link sent to their registered email or SMS.
You may be asked to upload photos or videos showing the issue, such as damage or incorrect items. Once verified, LOOJI will arrange a pickup of the original product and dispatch the replacement at no additional cost.
Replacement products are shipped after the original item is collected or approved, depending on the case. If a replacement is not available, a refund will be processed as per LOOJI’s refund policy. For any assistance, LOOJI Customer Support is always available through the Help Centre.